Questions & Answers (77)

• Q: How can this be legal to install inside the wall? Does it meet code in most cities? Why is it different than running an extension cord through the wall? (3 answers)

  A: How can this be legal to install inside the wall? It is not directly connected (hardwired) to live power. Does it meet code in most cities? YES. Why is it different than running an extension cord through the wall? Extension cords are recommended for temporary power only as the jacket on the wire doesn't out-gas heat properly. Also the wiring conductors inside the extension cord are stranded and flexible and need to be solid strands for permanent power. The included in-wall wiring is terminated on both ends with a UL rating for in - wall use and plus into power "outside" of the wall and can be unplugged with zero risk of shock or fire.

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• Q: Will geek squad install this ? (4 answers)

  A: I live in central Florida and The Geek Squad would not install the kit. I installed the two boxes and The Geek Squad ran the cables. My niece lives near Lady Lake, Fl. and her Geek Squad did the whole job, boxes and cables. Apparently you will have to ask your local Best Buy store what they will and won't do. If you are a handyman type, you would find it easy to do. The professional look it gives your TV is worth every penny.

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• Q: How does the wall plates get installed? Other legrand kits come with a drill bit. This one is square. Does it require the use of a saw? And if so does it come with directions on how to put the actually face plate into the walls/drywall? (3 answers)

  A: Yes. You will need a punch saw to cut the hole for the upper and lower boxes. There is a great video on YouTube of installation that helps show how it goes together.

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• Q: Will the geek squad install this with tv and wall mount installation ? If yes is there an additional charge ? If so how much ? (3 answers)

  A: If you are a Totaltech member the installation is free. However, they could not install mine because my wall has a horizontal stud that blocks the wires from being pulled down the inside of the wall. They told me I needed to have a licensed electrician to do the installation.

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• Q: How many hdmi cables will fit through it? (4 answers)

  A: Four

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• Q: I am wanting to add another cable. Geek Squad did the initial installation, and I did not pay attention to what they were doing. What is the best way to go about getting the additional cable through the wall and the outlets? (3 answers)

  A: You'll have to feed the cable through the brush plate - its easiest to work from the top down and remove the bottom wall plate so you can see a little better into the wall cavity. There is also a video on the product page that may help as well. If you have any additional questions or need further help, please reach out to us at 1-800-621-0049 or email at [email protected] and we would be happy to assist.

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• Q: I need to plug in 3 things...TV, soundboard and fire stick. What do I do? (3 answers)

  A: Get a high quality low cost 3 conductor triple tap and plug it into the receptacle that gives you at least three female power points

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• Q: Do I need a surge protector for my tv if using this kit? (2 answers)

  A: Yes, the kit allows for connecting power safely and according to code, in your wall. The power is ultimately supplied from your power outlet. Considering there are spikes and lows in the electrical current, and the cost of your entertainment unit, it is well worth buying a surge protector. In fact, most surge protector have insurance against damage to your equipment connected to the surge protector.

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